Fixing bill errors

Drugs During Observation: Paying for Your Own Medicines in the Hospital and Getting Paid Back

On this page
  1. What are self-administered drugs?
  2. Why did the hospital bill me for them?
  3. Will my Part D plan pay me back?
  4. How do I ask my drug plan for a refund?
  5. What if the plan says no?
  6. Can I ask the hospital to lower the charge?
  7. How can I avoid this next time?
  8. What if I have Medicare Advantage?
  9. Frequently asked questions
  10. Find the drug charges on your bill

If you were under observation in the hospital, you might get a bill for pills like your usual blood pressure or diabetes medicine. Medicare says that in most cases, Part B doesn't pay for these "self-administered drugs" in hospital outpatient settings, and observation is an outpatient service. Your Medicare drug plan (Part D) may pay you back for covered drugs if you send it a claim.

What are self-administered drugs?

Medicare's hospital benefits booklet describes them as prescription medicines you'd normally take on your own, like daily drugs for blood pressure or diabetes. When you're an inpatient, Part A generally covers drugs you get in the hospital. When you're an outpatient, including under observation, Part B usually doesn't pay for them.

Over-the-counter drugs, like aspirin or laxatives, are generally not covered by drug plans either.

Not sure whether you were inpatient or observation? See observation status vs. inpatient and the Medicare Outpatient Observation Notice.

Why did the hospital bill me for them?

Medicare's booklet explains that most hospital pharmacies don't take part in Part D. So the hospital may bill you directly for the drugs, and you'd send the claim to your drug plan yourself.

Hospital drug charges may be higher than what you pay at your own pharmacy, so ask your plan to pay its share.

Will my Part D plan pay me back?

It depends. Medicare's booklet says:

  • Your plan will only cover drugs on its drug list (formulary), unless you get an exception.
  • Your plan will check whether you could have gotten the drug from an in-network pharmacy.
  • If the plan covers the drug, you may need to pay the difference between what the hospital charged and what the plan paid, plus your usual deductible, copay, or coinsurance.
  • That amount counts toward your Part D out-of-pocket costs if the claim goes to your plan.

Medicare.gov lists the Part D yearly out-of-pocket cap at $2,100 in 2026 and $2,400 in 2027. See the Part D out-of-pocket cap.

How do I ask my drug plan for a refund?

  1. Get an itemized hospital bill that lists each drug by name, strength, date, and charge. See how to ask for an itemized hospital bill.
  2. Call your Part D plan (the number is on your drug plan card) and ask how to send a paper claim for drugs from an out-of-network pharmacy.
  3. Fill out the plan's claim form, and attach the itemized bill and proof you paid.
  4. Explain the situation in a short note: you were an outpatient under observation and the hospital pharmacy wasn't in network.
  5. Keep copies of everything.

What to say to your drug plan:

"I was in the hospital under observation from [date] to [date]. The hospital billed me for my regular medicines, [drug names], because Part B doesn't cover self-administered drugs. How do I send a claim to be paid back? Where do I mail or upload it, and is there a form?"

Sample note to include with the claim:

"I was a hospital outpatient under observation at [hospital] from [date] to [date]. The hospital pharmacy isn't in your network. These were my regular prescription drugs, which I couldn't get from my own pharmacy while in the hospital. Please review this claim for payment. The itemized bill and proof of payment are attached."

Medicare's appeals booklet says plans decide requests to pay you back within 14 calendar days.

What if the plan says no?

If a drug isn't on the plan's list, Medicare's booklet says you can ask for an exception or appeal the plan's decision. The plan must send a written decision that explains how to appeal. See Part D formulary exceptions and how to appeal a Medicare denial, step by step.

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Can I ask the hospital to lower the charge?

You can ask. Some hospitals may reduce drug charges or have a financial assistance program.

What to say to the hospital billing office:

"I was under observation, and I've been billed $[amount] for my regular medicines. Can you review these charges? Do you have financial assistance or a discount for self-administered drugs?"

See hospital financial assistance and charity care and how to negotiate a medical bill.

How can I avoid this next time?

Medicare's booklet suggests:

  • Bring your medicines, or a list of them, to the hospital and show them to staff. It helps them know what you take at home.
  • Check whether the hospital participates in Part D, using your plan's directory or Medicare's Care Compare tool.

Ask the hospital what its policy is on using your own medicines. Rules vary.

What if I have Medicare Advantage?

If your Medicare Advantage Plan includes drug coverage, your costs and coverage may differ. Call the plan and ask how it handles drugs given during an observation stay. Check your plan's Explanation of Benefits. See how to read a Medicare Advantage Explanation of Benefits.

Frequently asked questions

Does Medicare cover my daily pills during observation?

In most cases, Part B doesn't pay for self-administered drugs in hospital outpatient settings. Your Part D plan may pay you back for covered drugs.

Why didn't the hospital bill my drug plan?

Medicare's booklet says most hospital pharmacies don't participate in Part D, so you may need to pay and send the claim yourself.

Will I get all my money back?

Maybe not. You may owe the difference between the hospital's charge and what the plan pays, plus your usual drug costs.

How long does the plan have to decide?

Medicare's appeals booklet says 14 calendar days for a request to be paid back.

Find the drug charges on your bill

Bill Review Coach is a monthly medical bill review service for seniors and their families. Upload your first bill free, no card needed. Snap a photo of the hospital bill and your Medicare notice, and you'll get back a plain-English summary of the drug charges, what your drug plan may cover, and what to say. Refer a friend and you both get a free month once they join the paid plan. You make the calls and write the emails; we help you know what to say.

General information, not legal advice. Check your own bill and notices.

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It's free, and no email is needed to see the results. Your first bill review is free, no card needed.

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